VOX CINEMAS TERMS AND CONDITIONS
This website is run by us: Majid Al Futtaim Cinemas LLC trading as VOX Cinemas.
Contact email: customer.support@maf.co.ae
When using this website you must comply with these terms and conditions of use. We may change these terms and conditions from time to time so please read them each time you use the website to make sure you're kept up to date. By continuing to use this website, you accept the current terms and conditions of use. If you don't agree with these terms and conditions you must not use the website.
Value Added Tax (VAT)
Starting from 1 January 2018, the UAE Government has introduced Value Added Tax (VAT) at a standard rate of 5% applicable to most goods and services in the UAE. VOX Cinemas will comply with this mandate and a 5% tax will be applicable to our ticket prices and food and beverage offerings.
UAE VAT Registration Number: 100347258400003
VOX Credit Refund
VOX credit is our version of a credit note. We do not issue cash refunds; however, if you change your mind about an online purchase, you may request a refund up to 30 minutes before the movie starts. Once approved, the refund will be issued in the form of VOX credits.
1 VOX credit = 1 AED.
The full amount (plus any associated booking fee) will be credited into your VOX wallet and can be used for future online purchase at VOX Cinemas.
VOX credits can be used on any future purchases at uae.voxcinemas.com and is automatically applied at checkout. VOX credits cannot be exchanged for cash.
NOTE: Refunds are not applicable on bookings made as Guest (without logging in to your VOX account) and bookings that have used a promotion, bank or telco offer.
Cancellations or booking modifications are not permitted in the following cases:
- Movie starts in less than 30 minutes
- Tickets have been collected at the kiosk or scanned
- Discounted tickets from bank or telecommunication offers
- Tickets with F&B purchases that have been activated via Prepare Now or QR Code
- Tickets can’t be refunded or exchanged at the kiosk
How to request a Refund
To request a refund, go to “My Account”, view “Past Purchases” and click "Manage Booking". If your purchase is eligible for a refund, a "Refund Booking" button will be visible. Please allow up to 30 minutes for the refund amount to be credited to your VOX Wallet.
VOX Credit Terms & Conditions
• This feature is only available for bookings made from registered accounts
• Credit is valid for 90 days from the date of deposit and can be viewed in My Account > WALLET. After 90 days, the credit will automatically expire.
• VOX credit can only be used online
• 1 VOX credit = 1 AED
• VOX credit cannot be exchanged for cash
• At checkout, any available VOX credit will be applied to your order automatically
• VOX credit can be used on both tickets and F&B
Can I exchange my ticket?
You can request a refund by contacting our Call Centre hotline at least 30 minutes before your scheduled session. Registered users will also have the option to receive their refund in the form of VOX credits. Simply log in to your account to explore this feature. For more details, visit voxcinemas.com.
Terms and Conditions:
• Tickets purchased with any bank offers are non-refundable and non-transferable.
• This option is not valid in conjunction with any special promotions or offers at VOX Cinemas.
• Exchange is valid on online ticket purchases made through the VOX Cinemas website and app only.
• Subject to approval.
Where can I see my VOX credit and activity?
You can view your VOX credit and activity on the “Wallet” section, which can be found in "My Account" on the VOX Cinemas website or app.
Why can't I see my VOX credit at checkout?
To view your VOX credit, you must be logged into your account. If you are logged in, any balance from your VOX credit will be automatically applied to your basket total at checkout
Booked as a Guest? Link your Booking to your VOX Account
If you made a booking as a Guest, you can easily link it to your VOX account and manage it directly from there.
Simply follow these steps:
1. Create a VOX account if you don’t already have one
2. Log in to your VOX account.
3. Go to My Account > Purchases.
4. Under Purchases, you’ll see two options. Select LINK GUEST BOOKING.
5. Enter the following details:
o Cinema location
o Email address used for your guest booking
o Booking reference number
6. Complete the captcha verification and select Search to link your booking.
7. Once your booking has been successfully linked, you’ll receive a confirmation message, and your tickets will appear under Purchases in your VOX account.
8. You can now view and manage your booking with ease.
Please note: You can link your booking right up to 30 minutes before your movie starts. After that, linking and refunds will no longer be available.
VOX Credit
Credit is valid for 90 days from date of deposit and can be viewed in My Account > WALLET
VOX credit can only be used online
1 VOX credit = 1 AED / 1 KWD / 1 SAR / 1 OMR / 1 LBP / 1 QAR / 1 EGP / 1 BD
VOX credit cannot be exchanged for cash
At checkout, any available VOX credit will be applied to your order automatically
VOX credit can be used on both tickets and F&B
Joining
When you register we'll ask for some details about yourself. From time to time we might ask for additional information for competitions and so on. Your privacy is very important to us and we will not pass on any information about you with any third party unless you have given us your written permission to do so.
Intellectual Property
What we permit you to do/not do
We own all of the material on this website. This includes all text, designs, logos, graphics, computer programs, audio, video and code (including HTML) in any form. Unless stated otherwise in these terms and conditions of use, none of the material on this website may be reproduced, downloaded, distributed, copied, republished, displayed or transmitted in any form whatsoever without our written permission. We grant you permission to view this website with a web browser provided that you do not:
- Modify the material on this website;
- Resell the material on this website; or
- Create derivative works from the material on this website.
- We may withdraw this permission at any time without notice to you.
We may in our absolute discretion publish on this website material or information that you submit to us for:
- Participation in competitions
- A personal film review
- Any other reason
- By submitting information or material to us you grant to us an irrevocable, perpetual, royalty-free, non-exclusive, worldwide licence to:
- Use, reproduce, modify, sublicense, redistribute, adapt, transmit, publish, broadcast and display that information or material and create derivative works from it;
- Sublicense any of the foregoing rights to third parties.
Linking
You must not create a hyperlink to this website unless we give you our express permission in writing.
Back to School Offer at VOX Cinemas - Terms and Conditions
- Offer applies to all Standard sessions
- Offer applies to Regular and Premium seats only. Not valid on Preferred View seats
- Offer is valid across all VOX Cinemas UAE locations
- Offer is valid from 19 August to 18 September 2024 and on all movies playing at VOX Cinemas during this period
- Offer cannot be bundled with any other offer, voucher, promotion, or bank offer
- Offer cannot be redeemed for cash or transferred
- VOX Cinemas reserves the right, in our sole discretion, to change these terms and conditions, or to cancel, suspend, and/or modify the offer
Conduct
In using this website, you must not:
- Disrupt the operation or security of this website or any accounts, servers, or networks connected or accessible through this website;
- Use this website in a way that may harass, annoy or disrupt any third person, including a third person who may receive messages as a result of your use of this website;
- Submit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any material constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law; submit any material of any kind which violates or infringes the rights of any other person, including material which is an invasion of any privacy rights, which is protected by copyright, trademark or any other proprietary right without first obtaining the permission of the owner or relevant right holder;
- Submit any material of any kind which contains a virus or other harmful component;
- Submit any material of any kind which contains a virus or other harmful component;
- Modify or delete any content on this website or add any content to this website; or
- Attempt to gain unauthorised access to any part of this website.
- We reserve the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.
Security and Accuracy of Information
This website may vary from time to time.
Third party sites
You may be able to access third party sites from this website. We do not make any representations or claims in relation to the content, quality, or reliability of these sites, and our inclusion of a link to them does not imply that we have any relationship or affiliation with them.
Password
If you register with this website, you may be provided with a password. If you are provided with a password, you must keep it secret and secure.
General
Common law duty of care. We do not assume any common law duty of care towards you in providing the information on this website.
VOX Cinemas is not liable for undelivered booking confirmation due to incomplete or incorrect contact information provided by the customer.
Disputes
Any dispute between you and us will be determined under the laws of the United Arab Emirates by the courts of the United Arab Emirates.